Legal Policies
Privacy Policy, Terms & Conditions, Disclaimer, and Refund Policy for Braunfels Roll-Off Rentals, serving New Braunfels, TX and the surrounding Comal County area.
Privacy Policy
At Braunfels Roll-Off Rentals, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our dumpster rental services in New Braunfels, TX.
By using our website or services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
Personal Information. We may collect personal information that you voluntarily provide, including:
- Full name
- Phone number
- Email address
- Service address
- Billing information
This information is typically collected when you request a quote, book a dumpster rental, or contact our support team.
Non-Personal Information. We may also collect non-personal data automatically, such as IP address, browser type, device information, and website usage behavior. This helps us improve website performance and user experience.
How We Use Your Information
Service Delivery. Your information is used to process bookings and orders, schedule dumpster delivery and pickup, and provide customer support.
Communication. We may use your contact details to send confirmations and updates, respond to inquiries, and provide service-related notifications.
Website Improvement. Non-personal data helps us analyze traffic and usage, improve website functionality, and optimize user experience.
Sharing of Information
Third-Party Services. We may share your information with trusted third parties, such as payment processors, delivery and logistics partners, and customer service platforms. These partners are required to protect your data.
Legal Requirements. We may disclose information if required by law or to comply with legal obligations, protect our rights, or prevent fraud or misuse.
Data Security
We implement appropriate security measures to protect your personal information, including secure servers, data encryption, and restricted access to sensitive data.
Cookies and Tracking Technologies
Our website may use cookies to enhance user experience, track website performance, and store user preferences. You can disable cookies through your browser settings.
Your Rights
You have the right to access your personal data, request corrections, request deletion of your data, and opt out of communications. To exercise these rights, contact us directly.
Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with updated effective dates.
Contact Us
If you have any questions about this Privacy Policy, please contact us through our Contact Us page.
Terms & Conditions
These Terms and Conditions govern your use of our website and dumpster rental services in New Braunfels, TX. By accessing our services, you agree to comply with these terms.
Dumpster Rental Terms
By renting a dumpster from Braunfels Roll-Off Rentals, you agree to use the dumpster for approved waste only, not exceed weight limits, and follow all local regulations.
Prohibited Materials
You may NOT dispose of the following in your rented dumpster:
| Category | Examples |
|---|---|
| Hazardous waste | Paints, solvents, pesticides |
| Chemicals / flammable materials | Propane tanks, fuel, aerosols |
| Batteries or tires | Restricted in some cases — ask us first |
| Medical or toxic waste | Sharps, biohazard materials |
Violations may result in additional fees.
Pricing and Payments
We offer clear and upfront pricing. However, additional fees may apply for overweight loads, extended rental periods may incur charges, and special waste handling may cost extra.
Payment Terms: Payment is typically required upfront, we accept standard payment methods, and late payments may result in service delays.
Delivery and Pickup
Delivery: We aim for on-time delivery. Access to the placement location must be clear, and the customer must ensure a safe placement area.
Pickup: Customer must notify when ready for pickup. The dumpster should not be overloaded, and obstructed access may delay pickup.
Customer Responsibilities
You agree to provide accurate information, ensure safe use of the dumpster, follow loading guidelines, and comply with local laws.
Liability Limitations
Braunfels Roll-Off Rentals is not responsible for damage due to improper use, unauthorized waste disposal, or delays caused by external factors.
Cancellation Policy
Cancellations must be made in advance. Same-day cancellations may incur fees.
Changes to Terms
We reserve the right to update these Terms at any time. Continued use of our services indicates acceptance of changes.
Governing Law
These terms are governed by the laws of the State of Texas, United States.
Disclaimer
The information provided on this website is for general informational purposes only. While we strive for accuracy, Braunfels Roll-Off Rentals makes no guarantees about completeness or reliability.
Service Disclaimer
We aim to provide reliable dumpster rental services in New Braunfels, TX; however, availability may vary, delivery times are estimates, and pricing may change based on conditions.
External Links Disclaimer
Our website may contain links to third-party websites. We do not control or endorse their content.
Limitation of Liability
We are not liable for errors or omissions on the website, service interruptions, or indirect or consequential damages.
Use at Your Own Risk
Your use of our website and services is at your own risk.
Refund Policy
We aim to provide fair and transparent refund policies for our customers.
Eligibility for Refunds
Refunds may be issued in cases such as service cancellation before delivery, billing errors, or service unavailability.
Non-Refundable Situations
Refunds may not be provided for completed services, improper use of the dumpster, or violation of these terms.
Cancellation Refunds
| Timing of Cancellation | Refund |
|---|---|
| Before dispatch | Full refund |
| After scheduling, before dispatch | Partial refund |
| After delivery | No refund (in most cases) |
Processing Time
Refunds are typically processed within 5–10 business days.
Contact for Refunds
To request a refund, contact our support team with your booking details and reason for the request via our Contact Us page.
Acceptance of Terms
By using our website and services, you acknowledge that you have read, understood, and agreed to all legal policies outlined above.